Value-Based Facilities Management

How Facilities Practitioners Can Deliver Competitive Advantage to Organisations.

The discipline of facilities management is often depicted as a support service or technical function, and remains a largely unrecognized profession. Blamed for incurring high maintenance costs or constraining an organisation’s performance with a lack of facilities services, the facilities management is beset with a poor self-image. Yet, effective and efficient facilities management can contribute to an organisation’s vision of productivity, good repute, and risk management, and play a major role in attracting and retaining talent.

What knowledge and skills do you need to be a strategic resource to your organization? How do you enable a safe, secure, comfortable, and productive workplace? How do you add value in a way that matters to your organization? This activity-based workshop answers all these questions and more.

This workshop is intended as accelerated learning, especially for busy facilities practitioners, to discover practical strategies and solutions that facilities management can use to be a business advantage to organisations. This workshop will provide you a blueprint on how to get started towards practicing value-based facilities management, to integrate your own value-based facilities management, and become your organisation’s value resource in achieving their bottom line.


If you are faced with these challenges, this workshop is for you:

  • Experiencing burnt-out handling complaints and doing fire-fighting work
  • Feeling of not being appreciated by organisation
  • Struggling to compete for FM budgets
  • Failing to achieve the expected service levels
  • Striving to take control of facilities management activities


Who Should Attend

Facilities Management practitioners, those who are new or professionals transiting into the field of facilities management and those who have interest in relation to facilities and support services.

Day 1

0800  Registration


  1. Understanding Facilities Management
  • Practice of Facilities Management
  • Importance of Facilities Management
  • Recognition of Facilities Management
  • Demand for Facilities Management
  • Key to Success in Facilities Management

Exercise: Facilities Management as Strategic Business Resource

1000  Networking Refreshment Break


  1. Facilities Management’s Unique Value Proposition
  • Perception of Facilities Management’s Value
  • Definition of Facilities Management
  • Unique Value Proposition of Facilities Management

Exercise: Facilities Management as Solutions Provider

1200  Networking Lunch


  1. I-S-C Facilities Management Value Model
  • Overview of Facilities Management’s Value
  • I-S-C Facilities Management Value Model
  • Blueprint for Value-Based Facilities Management

Exercise: Facilities Management as Value-Add Function

1500  Networking Refreshment Break


  1. Identifying Value: Establishing Facilities Essentials
  • Know your Organisation’s Business
  • Know the Facilities’ Life Cycles
  • Know Your Facilities Management Scope
  • Conduct Facilities Condition Surveys
  • Prioritise Facilities Service Efforts
  • Sustain and Contribute Toward Organisation’s Profit

Exercise: Effective and Efficient Facilities Management

1715  Open Forum on Day 1 Topics

1730  End of Day 1


Day 2

0800  Registration

0830  Revision of Day 1 Topics

  1. Sustaining Value: Overseeing Facilities Operations
  • Know the Causes of Profit Leakage
  • Contribute to Organisation’s Mission and Objectives
  • Implement Preventive Measures
  • Ensure Legal Compliance

1000  Networking Refreshment Break

1015  Sustaining Value: Overseeing Facilities Operations (Continue)

  • Be Prepared for Emergencies
  • Measure and Monitor Facilities Operations Performance
  • Sustain Pleasant Occupant Experience

Exercise: Choice of Facilities Maintenance Plan

1200  Networking Lunch


  1. Contributing Value: Initiating Facilities Improvements
  • Set Facilities Improvement Project Objectives
  • Contribute Value through Reducing Expenses
  • Assess Facilities Improvement Opportunities
  • Select Feasible Facilities Improvement Projects
  • Communicate Case for Facilities Improvement Projects

Exercise: Winning Funds for Facilities Improvement Initiatives

1500  Networking Refreshment Break


  1. Getting Started on Practicing Value-Based Facilities Management
  • Establish Your Belief in the Value of Facilities Management
  • Know Your Current Facilities Management Practice
  • Know Your Ultimate Goal in Facilities Management
  • Strategise Your Value-Based Facilities Management Journey

Exercise: Think Big – Build Deep – Start Small

1715  Open Forum on Day 2 Topics

1730  End of Day 2



Steven Ee is the author of “Value-Based Facilities Management”, which has received praises internationally from FM authors, Fellows of renown FM associations, and professionals. His mission is to raise the recognition of facilities management has taken him around the world. His workshops and executive coaching have challenged facilities practitioners to raise the bar and earn respect as strategic resources for their organisation.

He is a Certified Facility Manager awarded by the International Facility Management Association (IFMA), an IFMA Approved Instructor, and IFMA Subject Matter Expert for its Facility Management Professional program.

His sincere, multi-disciplinarian approach has translated complex ideas into practical results and has inspired other practitioners to pursue excellence in the profession.

He is s a regularly invited to speak at seminars and conferences attended by over thousands of facilities practitioners in Singapore, Malaysia, Brunei, Thailand, Indonesia, Philippines, and China.


Praise for “Value-Based Facilities Management” book

“This easily understandable book should be taught in all FM certification and college courses, and be found on the bookshelves of all of us who manage these valuable public and private assets.”

David Cotts, PE, CFM, IFMA Fellow                                                                      Author of The Facility Management Handbook


“Allowing business management to focus on core business activities provides a key service that facilities management must recognise, and this thoughtful and important book provides a detailed guide for its success.”

Edmond P. Rondeau, AIA, CFM, IFMA Fellow


“Steven has accurately captured the challenges facing the facilities management community and offered a viable process for bringing much-needed recognition to the profession through the Identify-Sustain-Contribute value model.”

Christopher P. Hodges, PE, CFM, FRICS, IFMA Fellow                                                Principal, Facility Engineering Associates


“Great FM can contribute to an organisation’s strategic goals in efficiency, reputation, and in the battle to attract and motivate talent. This book explains how to make that happen”

Martin Pickard, FBIFM                                                                                                   Managing Director, The FM Guru Consultancy


“Ee’s book is short and easy to follow, and is a focused study of an important aspect of our profession, that is the sustained contribution of facilities management to the corporate mission and company bottom-line by generating VALUE through careful strategic planning and effective operations”

Alex Lam, IFMA Fellow                                                                                                     President, The OCB Network, Toronto Canada


“Ee possesses the unique ability to take difficult or abstract facilities management theories and translate them into practical and easy-to-implement solutions. His book creates a strong foundation for responsible facilities management and should be a staple in every facilities manager’s professional library”

David A. Casavant, CFM, LEED AP                                                                                             The Sustainable Workplace Alliance